JOHN HAGEE MINISTRIES is committed to maintaining your trust and confidence. The following online privacy policy is intended to protect and secure the personally identifiable information (any information by which you can be identified) you provide to us online.
In addition, JOHN HAGEE MINISTRIES will not send you e-mails from which you have unsubscribed. We may periodically send you an e-mail announcing news and event information. If you choose to supply your postal address in an online form, you may receive mailings from us as well.
No Sharing of Personal Information
JOHN HAGEE MINISTRIES never sells, rents, leases or exchanges your personal information with other organizations. JOHN HAGEE MINISTRIES assures you that the identity of all who contact us through this Web site will be kept confidential. JOHN HAGEE MINISTRIES may occasionally send mailings on behalf of other organizations or ministries when their interests align with JOHN HAGEE MINISTRIES.
Security
JOHN HAGEE MINISTRIES is committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. JOHN HAGEE MINISTRIES uses Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, and then de-encrypted at our server. Once we receive your credit card information, it is accessible only to a small number of trusted JOHN HAGEE MINISTRIES employees who have been specially trained in processing this information.
Cookies From time to time, we may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a Web server and stored on your computer's hard drive. A cookie can't read data off your hard drive or read cookie files created by other sites. Cookies do not damage your system. We use cookies to recognize you when you return to our sites, or to identify which areas of our network of websites you have visited (i.e. e-commerce sites, etc.). We may use this information to better personalize the content you see on our sites.
Many websites place cookies on your hard drive. You can choose whether to accept cookies by changing the settings of your browser. Your browser can refuse all cookies, or show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other websites may be diminished and some features may not work as intended.
Google Analytics
JHM’s website uses Google Analytics to analyze our users’ website and mobile app experiences by storing and retrieving information from your browser by using cookies. This information is not personally identifiable to you, but is used to make our sites work as you expect them to, and can be used to give you a more personalized web experience. The ultimate objective of which is to tailor our sites to meet your expectations and keep you informed about upcoming products, offers and events that may interest you. You can choose to change your privacy preferences to prevent the use of non-essential cookies by opting-out of Google Analytics’ data collection on JHM.org by clicking that option, below. Note that this opt-out only applies to data collected on JHM.org and not to data that might be collected by Google Analytics on any other sites.
• To opt-out, click here.
• To cancel opt-out click here (this will again allow Google Analytics to capture all web actions.)
Children's Online Privacy
We are concerned about the privacy of young children and do not knowingly collect any personal information from a child under 13. We encourage you to become involved with your child's access to the Internet and to our site in order to ensure that his or her privacy is well protected. To read more about online safety and how to become more involved with your child's online experience, visit the Federal Trade Commission Website. You may also benefit from the information and resources available on ProtectKids.com.
Shipping Policy
Most orders are shipped within 3 business days. All orders are shipped via USPS, DHL, FedEx, UPS or comparable carrier. Processing time of your order can vary from 3-14 days depending on product availability, or in some cases up to 4-6 weeks. Orders shipped by ground service average 4-10 business days from date of order to reach its destination. Orders shipped by priority service (Priority Shipping) average 3-7 business days from date of order to reach its destination. Additional charges may apply depending on weight. We will notify you of any additional charges before shipping. When calculating actual ship date, please do not count Saturdays, Sundays or Federal Holidays. DHL will not ship to P.O. Boxes. Please include a complete street address for all orders. If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt. Billing Policy We accept Visa, MasterCard, Discover, and American Express. All online orders are processed through 128 bit SSL encryption to protect your credit card information during your online transaction. All prices and figures are listed in US Dollars.
JHM Return & Exchange Policy
We want you to be completely satisfied with your purchase. You may exchange any unused products (if products are shrink-wrapped, such products must remain unopened) for other products of equal or greater value within 15 days of receipt at customer’s expense. JHM does not offer store credit. Any damaged, defective, or incorrect shipment of JHM products may be exchanged for the same product within 30 days of ship date. Damaged and/or defective items must be sent back to the Ministry in order to process an exchange. The Ministry is not responsible for products returned for exchange that become lost in the mail. Prior to submitting any products for exchange, a Return Merchandise Authorization (RMA) number is required. To obtain your RMA number, please call Customer Service at (800) 854-9899, Monday- Friday, 8:30-5:00 CST. Products received without an RMA number will be considered a donation to the Ministry Missions Outreach. Downloads are non-refundable. Other than the exceptions set forth above, there are no returns and all sales are final. If you have questions regarding our return policy - please call Customer Service at (800) 854-9899.
Account Policy
JOHN HAGEE MINISTRIES reserves the right to de-activate or remove any user accounts provided at www.jhm.org without a notice if user has provided wrong information, has violated common Internet policies or if the account has been inactive for more than 60 days.
Download License
Downloads are solely for personal, noncommercial use. Copies of downloads can only be stored on computers or devices owned by the person or entity who purchased the download. Additional licenses of downloads can be purchased from jhm.org.
Wholesale
Thank you for your interest in our products! Please review our Wholesale Policy for more information.
Contacting
JHM If you have comments or questions about any of our policies or our website, please contact us. For information about your payment or order, please contact us at 1-800-854-9899 during office hours (8:30am - 5pm CST).